JEDI-Salvation
Dumpster Diver Extraordinaire
Posts: 528
Ok heres the deal, if you get hired, you'll probably start off seasonal. Bust your tail, be a good worker, pick up hours when they need the help, and come the end of January or mid Feb they may keep you on board or find a spot for you. Usually a lot of people quit during the holiday season. The cool part about working seasonal is youll get your discount within a month I think along with the right to wear a blue shirt.
The not so good news is media is a pain during the holidays, that department runs the store by dragging in about 60-70% of the stores total revenue. Expect longer hours and to be swamped (red zoned) almost all day.
The great news is Best Buy is actually a really good place to work. Depending on the store of course, youll get to know your coworkers pretty fast and the management and supervisors actually seem to give a da*n about you even if youre currently a "temp"
As far as the 8:30pm call, thats about right. When I applied last year I got called back 20 mins later around 9:15pm and had an interview the next day. The only reason why I'm no longer working there is they threw me under an incompetant manager and I was unable to be repositioned for some stupid reason.
Heres some tips for your interview:
Customers come first (obviously). As soon as they enter your area, you greet them. They want you to get on a first name basis (managers will actually come by and ask you what was the name of the last person you helped, and then go and ask them their name to make sure you didnt make up an answer....no joke)
Expect to do a little role playing at your interview (kinda awkward) You may want to go to the store a day or two before and take notes as to how the staff handles customers
Best Buy tries to be the complete solution, so naturally you help the customer get everything they will possibly think of.
Suggestive selling is huge. If somebody is in getting a CD by an artist recommend other albums by the same artist or similar music. Then take it further by asking what kind of equiptment theyre playing their music on and suggest they go check out the home theater or car stero departments.
Credit card applications are big too. If somebody is carting around a lot of stuff the best thing to do is ask if they have the BB credit card, application processing takes about 5 mins etc etc...
Best Buy also promotes things like Netflix and Rhapsody. Being in media this is a really really huge deal and should be offered to every customer you greet. Start out with simple questions like "do you rent a lot of movies..." or "do you like to play music on your computer a lot..."
As far as loss prevention goes, the more you greet your customers the less likely they will steal something. If you get a bad vibe about somebody or they look suspicious keep on them, offer them anything and everything, tell them about Best Buy etc... Media is the #1 area for crap being stolen as well. Usually theyll pick stuff up and wander off to another area to bust it open and pocket the goods, but some are brave enough to do it right there, so you gotta always keep a watchful eye.
Extended service plans should be offered for all game systems (as well as anything else that has one). Even if they say no right off the bat, put it in their hands and explain to them what all it entails. The phrase "this will pay for itself the first time you use it" seems to go over well.
So theres the basics, granted not every person hired knows all that, but a basic understanding of what I said should give you a really good edge to getting hired. Make sure you have plenty of khaki pants. Good luck man!
-S
Any other questions you have I can try to answer, I'll check back here monday night.
"...Those living for death will die by their own hand, Life's no ordeal if you come to terms, Reject the system dictating the norms..."