I'm a bit pissed at paypal. I sold an item on ebay, shipped it, but it was lost in shipping. I always offer shipping insurance on items, but the buyer did not purchase it. Not my fault, right? He's taking his own risk.

So I file a search thing with the USPS, and tell them to send it to the guy when/if they find it. I tell the buyer this. Oh well. Negative feedback, plus he files a claim with Paypal, even though I had tracking on the package as proof it was shipped. The item is still registered in the USPS's database where it was last tracked (Hazelwood, MO, not even the same state as me.)

So despite all that, what does Paypal do? They decide in favor of the buyer.

MORONS.

So I emailed them inquiring why they don't offer protection under these circumstances (even though ebay does not offer protection when insurance isn't purchased), and am waiting a response.

Oh, and to increase the blantant stupidity, I can't receive payments until I refund this guy. That's right. I'm expected to make a payment when I can't receive money. My balance is negative right now.

Call them now, and tell them the shipping number so they can see the item had been *lost* in the transfer. It's not your fault, it's USPS, tell the guy that then get your negative feedback withdrawn.

They already know the shipping number. So does the buyer. I provided it to paypal during the dispute, but it apparently is still my fault.

If it gets really problematic, Paypal has a phone number ( 402-935-2050 - not 800 :() that you can call and ***** out.

You can try this number as well : 1-888-221-1161

Hazelwood Missouri!

Sweet, that's the city adjacent to mine.

Anyway, that sucks man, sorry to hear it, wish I could help somehow... sorry

Something similar jsut happened to me with a buyer on Ebay, but the guy got insurance, so it wasn't a huge deal. It's still ahuge pain in the *** though.

Calling is ALWAYS more effective than e-mail. Always. Call them up and tell them what happened.

Wow, they responded already.

...and I'm still screwed in the ***.

Not only do I have to refund this guy's money to get my paypal access back, he also might get the book for free. Apparently, this isn't covered by paypal. WTF?



Screw it. I'm going to look into Bidpay.