Hey,

I'm having a serious issue with my computer..and have posted about it on a few boards, including Massassi's tech support board.. But nobody barely goes to any of them..

So my question is, what websites are there out there that I would be able to email or submit my technical problem and recieve help on it in any way?

The issue is quite serious and I have noidea how to remedy it.. What sites can help?

Well [url]www.microsoft.com[/url] is a good place to start for common Windows issues. Google is also a good place, we have a tech forum here and are pretty good about getting you answers if give us a discription of the problem, and some screenshots might be nice.

It's a pretty complicated problem, so far only one reply in the Tech support forums here, which only helped me with drivers...which the issue does not appear to be with.

Rtfm.

What exactly is the manual going to say about this issue, maybe you should learn abotu what I am talking about before you open your ignorant mouth.

What's the problem. I'll see if I can help.

I'll copy it and paste it from the other thread.. Not sure if this will be allowed or not. but to me, I need the issue resolved.. I've wasted 300 dollars so far.

Originally when I bought my computer, everything worked fantastic. I could install games with ease, no problems ever.

However, for some reason, I get this specific error and message when I attempt to install any RETAIL (not downloaded) games that require more than one CD during the installation..

My newest game, Battlefield: Vietnam, has these problems.

My machine is running XP Home SP 2, always has been. AMD Athlon 64 3200+ 1 GIG of RAM...

THe problem goes exactly as follows:

I put CD 1 in, and it works fine. The auto installer comes up, everything goes smooth. Until the middle of the installation where it asks for CD # 2.. I figure, great.. and put in CD #2..

At this point in time, I get this error message:

Setup Could not find the specified path or disk. Please check that the proper disk is inserted, or specify a new path.


I've cehcked the path several times, triedmultiple different ones, and I have 100% confirmed that I am specifying the right path, the CD has NO scratches, and my CD/DVD Drive is clean.

I cant figure out what's wrong. I have no adware, no viruses, etc.

I'll give a little more info on similar probs that MAY be related..

Scenario - Say I insert CD 1, a game, music, or movie CD (makes no difference). It runs fine. However, if I take that CD out, and insert a new one, my CD Drive acts as if it does not recognize the CD and thinks that the old one is still in the drive.

I have to restartmy computer at this point before it recognizes the new CD, which to me, specifies that the problem most likely is not with the CD drive.

I have checked my drivers, they are the correct ones and as well my auto play is enabled. I've also verified that there are no firmware or driver updates for my CD\DVD Drive..It is Sony DVD RW DW-D22A.

have no virtual CD drives, no viruses, no spyware, I am using the correct CD and I am waiting to allow my computer to recognize the CD (up to 20 minutes one time)

One last thing to add..

Say I insert CD 1, it recognizes it.. If I don't do anything, and not try to run anything, and instead just take CD 1 out right after putting it in, and then insert CD 2, it recognizes CD 2 now. It seems to only affect my CD Drive if I attempt to use one of the CD's or run something on one of the CD's and then insert a new one...

Someone..Please, help. I've spent hours trying to find the answer to this, and I've spent too much money on games that I cannot return to letthem go to waste...

Any help is appreciated..

[QUOTE=Dj Yoshi]What's the problem. I'll see if I can help.[/QUOTE]

Yoshi: http://forums.massassi.net/vb3/showthread.php?t=34370

I explained how to replace his CD-Drive, but honestly, I've never really seen that problem before.

It could quite possibly be a hardware issue, but I'm not sure.

You could try installing XP again. Windows is known for having horribly stupid errors that are fixed by a reinstall. That's somewhat of a reach though.

I'd say just try to get the DVD versions of games. No CD swapping.

Maybe you could actually state your problem before you ask for help.

About your problem, it definately sounds like a driver issue. I would try going to the device manager, then go the drive properties, then try the "Roll Back" button if the dirve worked properly in the past.

If that doesn't fix it, remove it completely from the device manager (ie uninstall the drivers) and then reinstall the latest drivers. If that doesn't work you might want to try downloading older drivers, or find the CD with the original drivers for the drive on it and try that version of the drivers.

Damn..This is gettign worse and worse...

1. THe roll back option doesnt work, it gives me the message "No driver files have been backed up for this device". I cant find the driver file and I can't back it up, doesnt allow me anywhere to do so..

2. I searched the web and I can't even find the old driver download page for my drive. It just comes up with everything saying "NO new drivers" "no drivers found"...

In device manager, it says the Driver belongs to Microsoft..which messes me up a bit, but on Microsoft.com, there are no drivers for my drive either..

3. No CD or anything came with my computer with the driver files on it. I Know this sounds unusual (working at apple I used to hear this a lot) but it's true. I have no CD's that came with this computerfor a driver for my CD drive..

Oh don't worry about it... that just means you never upgraded them, so there's no old drivers on your system for it.



That might be it... generic drivers are most of the time not a good idea, and specific drivers for your device work better.



Nothing? If Windows came on your computer, they HAD to give you a CD with the Wnidows installer on it, because they sold you Windows. Likely they merged the driver files onto that CD as well and called it a "Recovery CD" (that's what they did with my comp).

I just found a Seanix Windows XP Home Edition with SP 2 CD. It looks to be a recovery CD... So I can just attempt to run this and only install the drivers?

EDIT: I Just downloaded drivers and now my CD drive thinks it is a different CD Drive..

EDIT AGAIN: OK... Ijust put in my XP Home Edition 2 CD.. There are no frigging drivers on it at all for my CD Drive that I can install.. What the hell. This is so aggrivating it's unbelievable..

I cant find the drivers to reinstall my old ones anywhere..either on any CD's, or ont he internet..

Seriously, I give up.

New development..Not sure if this helps...

I just found that if I insert CD 1, and fiddle with it, the usual problems come up. So I take the CD out and put a different CD in, sure enough, it doesnt recognize that a new CD is inthe drive..

So I go to Device Manager, and disable my CD Drive, then I re-enable it. When I reenable it, without restarting, it now recognizes the new CD..

However, the unfortunate thing is that I cannot do this during the installation of the game since it's currently already in useof the drive..

But i figured that many help any of you attempting to solve this clue in to something?

Do you have autoplay enabled?

On some machines I've noticed having that turned off makes the label of the cd not show up right... Like if cd 1 was UT_2004_1 and you were installing off that, when you switched to cd 2, it would still show the label as UT_2004_1 instead of UT_2004_2...

I've tried both with autoplay enabled and disabled..Same isue both ways.

You've spent 300 dollars on one CD drive? Have you tried buying another one?

If all else fails, make images of the games and install it from the images, then use the playdisc to play. Alcohol 120% and/or Daemon tools are both tools which get the images and mount them.

Have you manually disabled any "services" that run in the background? When I first started with Win2k I disabled a bunch that seemed pointless but they were actually required

Have you used anything like tweakui or x-setup? Or any other tweak utilities?

Can you call the tech support of the place that manufactured your computer? How about the manufacturer of the cd drive? Did you even tell us what kind of cd drive it is? A replacement drive can often cost just a few bucks, it may be worth looking at so you don't have to spend any more time messing with it. You could try deleting the drive from within windows and rebooting, it should detect it and install the drivers again.

Check this out:
http://forums.anandtech.com/messageview.cfm?catid=27&threadid=1630820

I also found a link to a manual for your drive:
http://www.infoshop.gr/photos/pdf/36736.pdf

No no.. I meant I've spent that much on video games to play. I just recently bought Battle for Middle Earth (4 CD's) and Battlefield: Vietnam Redux (3 cds plus one bonus cd).

As well,I have world of warcraft and HL2, which both are 4 CD's if I remember correctly, they installed perfectly fine before I had this problem.

I have no idea how to do that ALcohol thing, but I will definately look into it.



I may have deleted some of the services from startup, but I should be able to re-enable them.

Never tried tweakui or any other tweak utilities on this computer.

Cant call the tech support place ofthe manufacturer (bought it from future shop) and Sony doesnt have a tech support line I can call.

I believe I listed the drive name several times, just in case i didnt, it's Sony DVD RW DW-D22A, apparently made for Sony by a company named Liteon, but neither site has anything.

I will try deleting the drive and rebooting, never thought of that. Thanks.

I'll read the other posts you made Brian and see what they do..I'll post if anything works/doesnt work.

Thanks a lot

Sure.

By the way, all I did was type your drive into google and those links were all on the first page of results.

Holy hell that time thing is striking again wtf is going on here.

And this may help:
http://club.cdfreaks.com/showthread.php?t=108364

OMFG OMFG OMFG

IT WORKED.

I downloaded a flash utility from one of the sites you pointed to me Brian, and it works.

****ing hell. Brian, serious, will you have my children?