http://youtube.com/watch?v=Gp0HyxQv97Q

There is a difference between

.002 dollars
.002 cents

bwhahahahahah

(used to work for verizon)

35893*.00002=.71786 so he owes 72 cents not 71 cents or $71.79

Math is not his strong suit.

... This guy's got too much time. I understand the argument, but this is still pretty stupid.

I agree.. I mean, there's a serious difference in price, but at the end of the day, he's making a mountain out of a mole-hill and trying to make a lot of people feel stupid. Who would ever honestly believe that a cell provider would give a reasonable rate for wireless data? at .002 cents per KB, he'd get 20GB worth of wireless traffic for ~$40. There's no way in hell any wireless company would charge that. That's almost like having a full fledged ISP in your pocket.

I can't believe no one got it, though. Especially when the girl ends up saying "Yeah, .005 is half a cent. Look, I don't understand what you're trying to say?"

That would frustrate me beyond all belief.

This has me laughing.

Unit Conversion Rates are a matter of opinion apprently.

But if they say .002 cents and then they charge me .002 dollars I would be pissed too.. We all know cell phone providers are out to steal our money but if they are the ones quoting prices and lieing about it, that's a problem.

.02 dollars is nonexistant
...
there dumb too.

.02 dollars is two cents.

Following what a screen tells them to charge, and lying are two entirely different things. I think this guy, rather than talking to any of these supervisors, should ask to speak to a member of Verizon's claims and accounting department, explain his situation, ask for them to honor their mistake and allow Verizon to fix the misprint in their software.

Cell phone providers aren't trying to steal anyone's money. They offer a service, outline terms, and you agree to them. They're usually among the best documented terms of any service you can purchase. The issue is that nobody reads what they agree to and end up with what they see as an unfair charge. I admit that in this case (as well as the case you had prior [I think it was your thread]), the provider made a mistake, and should take care of their client, but this dude is being a douche. If he had spoken to any of our Corporate staff at Geek Squad in the manner that he is with these reps, he wouldn't get anywhere either.

...

..They told him it was .002 cents, then said .002 cents = .002 dollars. How is it his fault they cant grasp basic math?

I learned how to convert dollar to cents in 3rd grade or something like that. They should be able to figure it out. Seriously.

Don't take this the wrong way, but...why do you go waving the Geek Squad epenis at every possible opportunity?

I love the part at about 12:15 when it seems the guy actually got through to the supervisor and the supervisor had to put him on hold.

Because he can't wave it on /. without getting laughed at.

I think this man has the patience of a saint. Not only is he having to conduct billing disputes with people who never finished elementary school-level math, but if people would take a moment to quit stroking their neckbeards and intellectually masturbating over their careers, they'd notice that this isn't the first call he's made to these people about it.

If you don't want to listen for 22 minutes and would rather read the transcript,

http://verizonmath.blogspot.com/

scroll down to Dec 9th.

(The blog also has an update on the story -- an email from Verizon addressing the issue)

1 dollar = 100 cents

.002 dollars > .002 cents

Convert

.002 X 100 = 0.2 (20 cents)

0.2 > 0.002

.002 dollars is 0.2 cents, not 20 cents.

As stated on the blog, if Verizon just quoted $2.05/Mb, the whole argument could be avoided.

sorry, i forgot sarcasm tags.

Dear lord... that was the most painful recording I've ever listened to. I hope everyone that guy talked to was fired!

I just came back to my PC from a few hours ago to finish up the recording. It's where he talks to the girl at the end. I'm literally taking a break from it because it's painful.

This is why math needs to be taught in school.

oh my mistake. .2 cents is not 20 my mistake. I was thinking about something else

Hey Warlock I think Verizon might have a job opportunity for you...

He's not great at explaining this (especially the second time around), but there's still no reason why they shouldn't understand.

To his credit, it's difficult to explain something that is common knowledge. It also becomes increasingly difficult when they just don't get it.

Oh, definitely. And if he was really on the phone for 45 minutes even before the beginning of this recording, it's completely understandable that it would get frustrating to have to explain the same thing over and over.

I was surprised at how he little he insulted them and got angry. Maybe I'm just used to the internet.

I'm pretty sure we was speaking with customer service which would handle any kind of billing issues.

Regardless if it was a mistaken lie, it still wasn't the truth. Verizon messed up, and that guy honestly belived he was only paying $.00002 per kb. It's very frustrating when you know you are right and nobody will help you out of ignorance.

Whether or not he is was douche, as your client you should always show respect and help them. It's called cusomter service. I would only hope that staff at Geek Squad eats and sleeps this. I know how irate people can become over computers, especially when it's f****ed up over something "you" did. (Because they love to blame the people who know what they are talking about)

still cant do math:


http://youtube.com/watch?v=wAVKOElCkz4&mode=related&search=

Holy crap. They won't refund him? Do they realize how much this'll probably cost them on the long run?

Verizon hires morons.