This morning I was running a few minutes early for work, so I decided to stop at a convenience store on the way to work and pick up an energy drink. Just as I pulled into the parking lot, the four loonies I had in my pocket for this purpose all slid out and under the car's seat. The gap was just large enough to let the change slide under, but not large enough for my fingers. Of course, the seats in my car are electric, so underneath is a maze of wires, grease, sharp metal, and springs. Eventually I dig out the change, go inside, and buy my drink. Little did I know this loose change incident would be an ill omen for the rest of my day.
I get to work and am informed that in the afternoon I'll have to do some inventory stuff. This really has nothing to do with my job, but that's actually why I get chosen. I'm pretty much impartial to what goes on in the shop (I just handle computer stuff), so sometimes it's helpful for them to have an outside observer. Anyway, it's boring **** and I have better things to do, so I'm not looking forward to it.
I go to my office, login and all that, and just a few minutes later I hear that they managed to trip a circuit breaker in the Data Processing department. This happens to be where the main Sales department server is kept. It's on a beefy battery backup, so it shouldn't be a big deal.
Well, it turns out that the data guys had decided they needed a coffee maker in the room (there are two within 20'-30', one in the sales kitchen and one near the front desk), so they plugged it in near the server. Into the battery side of the UPS, specifically. So of course, when the power went out it was on and sucked the life out of the UPS, causing the server to go down.
All Sales personnel that do not have laptops (probably about 80-90%) keep their Outlook PST files on the sales server, so that it can be included in the nightly backup. When the server went down they all had Outlook open, which resulted in all of their .PST files becoming corrupt. I begin running the Inbox Repair Tool on each affected person's PC, which can take over an hour depending on the size of the pst. Some of them are still running now, some have ended successfully. Others have ended prematurely, refuse to keep running, and the PSTs appear to be screwed.
No problem though, right? They had the file on the server so that it could get backed up. Yeah, well, turns out that in February the VP of the company decided the server password needed to be changed, and nobody thought to update the password supplied for the Task Scheduler backup tasks. This means that the nightly backups haven't happened since February (why it was nobody's job to check and make sure the backups actually happened I have no idea). So, there goes my safety net. The most recent weekly backup is from May 22nd (a full week ago, the next would be tonight). For the people with unrepairable PSTs chances are I'll have to give them a copy of their week old backup and try and pull as much stuff from their corrupt current PST as possible (chances are almost nothing will be recoverable).
I don't think any of the Sales staff realize how dire the situation is. Most of them are still waiting for the inbox repair tool to finish. Chances are quite good that some of them will lose up to a week of email, contacts, and appointments. Which in the sales world is a big, big problem. I can't wait to tell them the good news.
So, that was my morning, and probably the rest of my week. Feel free to rant about stuff that's pissing you off today.
I get to work and am informed that in the afternoon I'll have to do some inventory stuff. This really has nothing to do with my job, but that's actually why I get chosen. I'm pretty much impartial to what goes on in the shop (I just handle computer stuff), so sometimes it's helpful for them to have an outside observer. Anyway, it's boring **** and I have better things to do, so I'm not looking forward to it.
I go to my office, login and all that, and just a few minutes later I hear that they managed to trip a circuit breaker in the Data Processing department. This happens to be where the main Sales department server is kept. It's on a beefy battery backup, so it shouldn't be a big deal.
Well, it turns out that the data guys had decided they needed a coffee maker in the room (there are two within 20'-30', one in the sales kitchen and one near the front desk), so they plugged it in near the server. Into the battery side of the UPS, specifically. So of course, when the power went out it was on and sucked the life out of the UPS, causing the server to go down.
All Sales personnel that do not have laptops (probably about 80-90%) keep their Outlook PST files on the sales server, so that it can be included in the nightly backup. When the server went down they all had Outlook open, which resulted in all of their .PST files becoming corrupt. I begin running the Inbox Repair Tool on each affected person's PC, which can take over an hour depending on the size of the pst. Some of them are still running now, some have ended successfully. Others have ended prematurely, refuse to keep running, and the PSTs appear to be screwed.
No problem though, right? They had the file on the server so that it could get backed up. Yeah, well, turns out that in February the VP of the company decided the server password needed to be changed, and nobody thought to update the password supplied for the Task Scheduler backup tasks. This means that the nightly backups haven't happened since February (why it was nobody's job to check and make sure the backups actually happened I have no idea). So, there goes my safety net. The most recent weekly backup is from May 22nd (a full week ago, the next would be tonight). For the people with unrepairable PSTs chances are I'll have to give them a copy of their week old backup and try and pull as much stuff from their corrupt current PST as possible (chances are almost nothing will be recoverable).
I don't think any of the Sales staff realize how dire the situation is. Most of them are still waiting for the inbox repair tool to finish. Chances are quite good that some of them will lose up to a week of email, contacts, and appointments. Which in the sales world is a big, big problem. I can't wait to tell them the good news.
So, that was my morning, and probably the rest of my week. Feel free to rant about stuff that's pissing you off today.