This doesn't work on the vast majority of laptops. For instance, this will work on only about 1% of Sony laptops (PCG-K Series & maybe older ones such as the PCG-G series). However, if the external serial number matches the internal serial number (which it should as long as the motherboard wasn't swapped or the DMI updated), it's simply a matter of utilizing their tool that's used just for this occasion.
There are a few laptops out there that allow you to reset the BIOS password by shorting out the CMOS battery though. However, this can be a bit difficult if you don't have any soldering experience, because many are soldered on these days (unlike the old ones that you could simply flip over or disconnect).
There are actually quite a few things that you can do. For instance, on Toshiba laptops, as I mentioned above, there's a known issue where a BIOS password gets set without the user's permission (this actually sounds a bit like his friends computer). It's a simple matter of shorting out the jumper & updating the BIOS with the fix. How do you think the manufacturer resets the BIOS passwords? Sure, sometimes you must de-solder & solder on a new chip, but that's still a way.
If you'll simply give me the manufacturer & model # I can probably help you. I only do this about 10 times every day. The manufacturer should be quite easy to locate. The model # is typically on the bottom of the unit. If it's a Sony, the correct model # will be on the LCD bezel/mask.
I'll just go ahead & tell you now that if it's a Toshiba, the fix is quite simple. Simply disconnect the battery, locate the jumper (usually under the memory or wireless card), touch both points with a flathead screwdriver for about 30 seconds, power the unit on & remove the screwdriver once you see the Toshiba splash screen. It may take you several tries before you master this. Once you've done this, immediately go to the Toshiba website & update your BIOS to the latest version or this WILL happen again.