Anyone here have any experience with the service? I currently have an install date set bought I'm considering canceling it. I am interested in the service and the pros I see are it can be viewed online and on a 360, get me a DVR, and it would reduce my monthly bills a little. On the downside, my ability to view TV on any cable outlet in my house would be gimped, I would have to use a receiver with any TV I wish to use, and I would throw changes at a home network I'm fairly happy with.

I've pretty much decided to cancel the install but I'm curious if there are any glowing reviews of the service by any here.

I'd avoid AT&T if at all possible just based on principle, based on their horrendous support and general terrible business practices.

I don't know anything about U-verse, but their cell service sucks. I had full 3G and got my call dropped during a phone interview. That was pretty ****ty.

We have U Verse. It will skip and freeze from time to time. Usually it's just quick skip and everything comes back. Otherwise I like it.

My friend's family has U-verse and they love it.

I liked their TV and still have their cable Internet because it's the cheapest thing around here right now. I only dropped the TV because the discounts expired and my bill was set to go from $60 / month to $114 / month (TV + Internet). The only real complaint I have about it is that my service ended on a Sunday, they wouldn't discuss any offers they could give me until after my service expired, and their offices weren't open on Sundays, so that meant I'd get pro-rated for a single day under the non-discount rates, which is just dumb.

Having worked for AT&T and quitting for these exact reasons, I can confirm this from personal experience. The things they wanted us to do, and allowed others to do to customers was truly despicable.

Working in the telecommunications industry I can second everything written here so far. AT&T support is less than desirable. Your experience as a Cable or FIOS customer will always exceed that of AT&T's U-Verse. Depending on where you live, AT&T will provide fiber to the home for U-Verse. For everyone else, you are essentially getting a glorified phone line coming from a nearby V-RAD box with fiber going to it. Incidentally you bandwidth is less and you won't be able to do things like watch HD in multiple rooms of the house which might not be an issue for you. I understand you can use the XBOX 360 as a set top box.

I would recommend taking a look at this forum:
http://www.dslreports.com/forum/uverse

U-Verse has never been available anywhere I have lived so having never had the opportunity to be a subscriber I can only attest to what I know about the tech behind it and have learned from reading about the service.

Another unusual thing is I'm not sure how U-Verse is installed in relation to your home's existing cable system. I assume it would connect up just like any other cable provider, but I don't know.

I would recommend taking another look at what kind of options there are for cable in your area... I currently pay $35 a month for 16/2 HSI and expanded basic cable TV...

My parents have U-Verse and their DVR and remotes suck. You press play, it rewinds. You press pause, it stops and goes to menu. You press up, it does nothing. I hate it. The units have been switched multiple times, but the problems persist.

Sounds like you just have fat fingers, Steven.

From what I can tell, our DSL line (glorified phone line, which is of course what DSL is, coming from a VRAD that's just around the corner like you said) comes in from outside and goes to a central "router" if I can call it that. You connect all your computers as well as your set top boxes to this one router. You can connect computers via cat5 or wireless, and you can connect your U Verse boxes either also by Cat5 or the router has a threaded coax jack in the back which you can use to "hijack" your home's existing coax network and connect all your set top boxes to the router via coax. From what I heard from out installer, excessive coax splitters can be "iffy" between the router and set top boxes, so if your TV cable installer back in the 80s got crazy with the splitters the coax network might need some tweaking. Our 5 bedroom house did not.

Most of our set top boxes are connected via coax except my room, I have a single cat5 from the router to a switch in my room which shares the line between my U Verse box and my computer.