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wow... customer support fail

2014-04-09, 12:24 AM #1

DrkJedi82

0x666

Posts: 12,303

So newegg opened a new warehouse and because it's located in my state i now have to pay sales tax on their site... they sent an email offering three months of newegg premier for free for people in indiana... i sign up for it, but i got charged $50 and i emailed their support about this issue and this is the response i got

Quote:

Dear James,

Thank you for contacting Newegg.

So# 192766176, created a new order# 77576580 for customer does not receive the free game# 00-995-195 of the item# 14-130-948. Approved by Lydia

If you have any further questions or concerns, please visit our FAQs page. If you still require any assistance, please feel free to reply directly to this email.

Thank you,

Diana
Newegg Customer Service

W.T.F.

eat right, exercise, die anyway

2014-04-09, 5:36 AM #2

Michael MacFarlane

Unwitting troll accomplice

Posts: 8,272

God, Lydia is the worst.

If you think the waiters are rude, you should see the manager.

2014-04-09, 9:05 AM #3

Antony

(Still) On 13 week vacation
LAWL

Posts: 10,289

Fus Ro Dah that ***** off of High Hrothgar.

Better yet: Just make her your goddamn steward.

>>untie shoes

2014-04-09, 9:18 AM #4

Cool Matty

Usuyami no Sekai

Posts: 15,246

Just call them. I find their phone support much better than email.