To be fair, this is Amazon.fr, as in France, where the customer is always wrong, so that may have something to do with it. I received an email, that I of course can't reply to, passing the buck to Amazon.com, despite the charges being from Amazon.fr. We called them again & now they claim to suddenly know what the problem is. Apparently my daughter's tablet got signed up for Amazon Premium, despite that not actually being true according to the account, & that's why we're receiving seemingly random charges sometimes twice a month. In other words, they still don't know what the problem is & are telling us lies to keep down that handle time. The latest guy said he'd issue us a refund, which I'm fairly certain is also a lie, but I'll wait & see. I can't wait to cancel my account (I'll be keeping my Amazon.com account though) & take a hammer to this tablet.
P.S. After he lied to us about the problem being an Amazon Premium account, he told us that it was actually for ebooks that we supposedly ordered. Unfortunately, I receive an email for anything that's downloaded on that device, & there's not a single ebook on that list (I double-checked my order history on the website to confirm), not to mention that I'm the only one with the password to approve downloads.
Ever heard of Free? It's the super cheap & awesome-when-working fiber optic internet service in France. When I moved to my previous address from the one before that, I confirmed over the phone that I could just take my "router" to the new place & that it would be ready to go. I move in to the new place & call them to have the service enabled, & then they tell me that there's no fiber in my building & that they'll have to send someone to install it. They sent me a ****ty old cable "modem" to use in the meantime (even though they continued to charge me for fiber). A month later, a guy shows up to do just that. After drilling holes through two of my walls & running a line through my apartment, he comes back after going into the basement, & tells me that he can't finish the installation that day & that I'd have to wait for the company that owns the line outside of the building to connect it to his line. After about a week of not hearing anything back, I called them up & for two months they claimed that I was lying about the installation not being complete, & instead of sending a technician back to confirm, send me a replacement router. Needless to say, it didn't work, & after they victim-blamed us, we decided enough was enough, so we cancelled the "service" & received a nice **** you in the form of a hefty disconnection charge.
Yeah, the French don't really do customer service.