Right here, I rate them a 3.







I feel so ashamed. Clearly, August 13th is only two days after July 11th.
Some information about the 'company'; they do not have a website, they are using yahoo e-mail, and their 'customer relations' person couldn't write a grammatically correct sentence with an English professor looking over her shoulder.

I'm mainly a lurker here, but this is one of the few posts that made me want to respond..


WTF is wrong with those guys,
maybe it just me but if the rating scale of a 5 (or 10 depending on the scale) ment they when up and beyond the norm, like very cheap prices and/or you gitting your product very fast(like newegg would git a 4-5 rating from me)

asking for a 5 rating is very unprofessional, a reminder to vote if you liked their serviece isn't bad, but telling people what to vote is a bit over the top, then when they git a neutral vote they complain/harass(and a treat to?) about it? if I where you and if I could, I would change my vote for them to a 1/5! and maybe give Amazon wind of this(if you think they might do any thing)

What the HELL do they think they're doing? I'd DEFINETLY give Amazon word of this... Especially when they're THREATENING you and your job! They have no right at all to know where you work.... at all.

JediKirby

I think we are missing evidence here.

The second e-mail clearly states you called them dishonest yet all we are told is you rated them a 3. Did you perhaps also leave a customer message calling them dishonest?

I'm currently siding with them, you kind of ask for it if you piss off a small 'business' like that (and I use the term business loosely).

I'm going to get flamed for this; from what evidence you have given it seems you pretty much screwed yourself and are on the forum for sympathy.

He called them dishonest because of their policy of essentially buying excellent feedback. I do think they shipped the item to you in a speedy manner but I think you should rate them even lower on the transaction because this interaction has all been a component of that transaction. You should adjust the feedback to one or zero if possible, explain that it is due to the bullying nature of their emails, correctly state that shipping was acceptable, and communicate all of this two both Amazon and the USPS whom I'm sure would be grateful to find a contractor of theirs (if that is even true) using its relationship with them to bully their employees. Also, research the company at the Better Business Bureau which can be found, I believe, at bbb.org . Leave feedback or a complaint there.

Stay calm and follow through with this.

He got it a month late :\

You did READ the above, right?

You get a product late.
The company e-mails you asking for you to rate them. If you rate them a 5, they'll give you 10% off. They're trying to buy good customer feedback.
You rate the company a 3.
They e-mail you back, threatening they'll tell Amazon that you're bad for business.
You reply, debunking their false claims.
They also reply, personally threatening you and your employment.

That's not really screwing oneself over and posting for sympathy, as much as it is uncovering a fruadulent company, not to mention a group of people that need shotgun powder to give some tone depth to their faces.

JediKirby

Wow, that's pretty bad... find out where their offices are (though for some reason I suspect it's just the one chick working from her hours) and burn the place down. At least that's what I'd do.

Or kneecap everybody inside?

Yes you will, because you didn't read anything he typed.

To be honest, once they have shipped the item, they have no control over it - it's like someone giving me a bad review when I sell something because Fedex lost a package..as far as I can tell, it's beyond their control.

However, the whole threatening your job business is way out of line, especially for a business. Perhaps all of Massassi should email them.

Edit: Heh - first Google result for "sail on software" gave this:
http://www.amazon.com/gp/cdp/member-reviews/A2LEFMKOC4BUUO/102-5147137-7131339


Looks like they left a bit more than one of the same review..heh..

Time to change the feedback to 1 out of 5.

I can't believe they ended that email with those two dates. That's rediculous.

Heh heh. Yes, 3/5 was quite merciful.

Is that legal?

[QUOTE=Glyde Bane]He got it a month late :\[/QUOTE]

Sorry, I misread that. His wording didn't help. Did it really arrive a month late or was that a typo? If it did, was it due to stellar post office service and not the companies fault?

I'm gonna e-mail them about this any link to this thread. Should we all e-mail them or just a few of us? (ie which would be more effective at getting them to address this?)

http://www.amazon.com/gp/help/seller/home.html/103-6623690-5694258?%5Fencoding=UTF8&asin=&marketplaceSeller=&seller=AQ4H5WMGT45HV

Here's Sail On Software's amazon page.

Ohhh, find out where she lives, I want to kill me some zombies

Extremely.

I don't know about you, but I'd contact Amazon and tell them that this shyster has escalated this from horrible unprofessionalism to plain old harassment. If she actually does complain to your employer I'd start calling the cops.

Sail on to HELL, *****! *pow pow!*

Screw them. I already emailed Amazon about it.

They'll probably just register a new Yahoo mail account and rip off some more people in a month.

I hope they die.

Seriously.

I want them all to die.

I buy stuff from amazon all the time (mainly used DVDS--- you save sooooo much money by buying used and the discs are in quite good condition) and I never have had any problems like this. The only catch is that by buying used, the stuff takes about a week to get to me, so I'm used to waiting for purchases. I'm execting a shipment today, in fact.

Wow. That's really ridiculous.

I got a reply. It was automated, but part of it was actually very relevant:



Sounds good to me. Do it JM!

God that makes me angry. Especially how she tries to say "You state this is dishonest. This is not the case. You state we are buying ratings. This is not the case" HEY LADY! Back up your frickin claims!! I say try and run this joke of a company into the ground..they are clearly morons.

And I can't believe she had the gall to bring up how her brother in law knows you work for the post office. Talk about unprofessional..that ***** needs a smack in the face.

[QUOTE=Raoul Duke]And I can't believe she had the gall to bring up how her brother in law knows you work for the post office. Talk about unprofessional..that ***** needs a smack in the face.[/QUOTE]

Dunno... I think she has just watched too many movies (and learned the wrong things by watching them).

I got a real response, from a real CSR:

Ok, let me clarify my thoughts on this:

1) They did ship it on the correct date; technically you can't blame them for it arriving that late.

2) The main reason they complained to Amazon about the 3 rating was the 'Dishonest' claim. That is, in their opinion, slander. It is not technically a crime for them to reward people 10% for 5 stars.

In fact it actually works out very well, if you found them crap, as stated in the first post, you won't order again so who cares about the 10%. Others may think "Hey, they did a damn fine job, they deserve 5 stars as I'll order again".

To call them dishonest on that policy isn't right, even if you believe it is morally.

Feel free to prove me wrong, argue or plain feel morally superior on this (Your not.) Specifically thinking of Jedi Kirby as I type this.

Side note: I am aware that the customers employment details were leaked, I do agree that was wrong, I also doubt anything will seriously come of it.

I'll tell you one thing .. it was a fantastic idea for you to post it here :p

I feel like sending an email too. I'll have a look.

3 out of 5: "Buying ratings by offering discounts; how terribly dishonest."
Date: 9/1/2005 Rated by Buyer: jm83757

I take it this is you hahah .. you really should have used a 2 or a one

someone else rated a 1:
1 out of 5: "NO Communication or Product Only Charge On Card. NO Response Ever. They Are Rip Off/Scam Artists. BUYER BEWARE"
Date: 8/30/2005 Rated by Buyer: berryz8

I wonder if this person also got angry emails

Most likely

Okay; wow. I didn't expect this thread to explode.

Some additional information;

This is the actual USPS.com page she cites dates from:
Label/Receipt Number: 0180 5213 9077 9983 7812
Detailed Results:

Bullet Delivered, August 13, 2005, 12:57 pm, STAFFORD, VA 22554
Bullet Electronic Shipping Info Received *, July 11, 2005

* This is the date the U.S. Postal Service was given by the shipper or shipping partner to expect your package for mailing. This date does not reflect the actual mailing date of the article or the date of receipt by USPS.

As the disclaimer on the USPS website says, the 'ship date' can NOT be used as proof of shipping. USPS has no control of this number. It merely tells USPS not to use that delivery confirmation number for something else. Also, the lack of an actual ship scan, an in-transit scan in Richmond, and an arrival scan at my local post office, is interesting and clearly a failure of the postal service. You can get to this page at [url]www.usps.com[/url], clicking the track&confirm link, entering the label number, then following the additional information link.

This is the actual comment I left with the feedback: Buying ratings by offering discounts; how terribly dishonest.
To those who claim it is not dishonest; it isn't - if they earned the five. If they did not, and I gave them the five, I would be a liar, and I would be encouraging other people to fall victim. If I could change the rating, I would.
Furthermore, I never said it was illegal.

I have sent the original e-mail to amazon; they claim there is nothing against their terms of service in the discount-for-rating policy. I think they might feel somewhat differently about the following e-mails, however. I will also point them to Sail On's other feedback.

I asked around at work today, and it seems there are no men in my office with a Sister-in-law named Susan. However, my e-mail address is JM@Omnisu.com. If you follow this to [url]www.omnisu.com[/url], you find the following on my webpage "I am also a mail-man in northern virginia." She doesn't give back any more information than I have already made public; likely she is lieing. You'll notice I blocked out my real name for you guys too; you'd freak if you knew what it was.

It looks like they do a lot of business; there have been over a dozen ratings in the past week, as evidenced by http://www.amazon.com/gp/help/seller/feedback.html/103-6470624-9285405?%5Fencoding=UTF8&asin=&marketplaceSeller=&seller=AQ4H5WMGT45HV One of them was quite a bit worse than mine. I have to wonder what they are trying to spin with that guy. Additionally, the ratings after mine - in the last DAY - are rather denser than the ones previously. Before mine, there are 1 to 2 ratings a day, and it skips some days. Imediatly after mine, there are 4 5/5 on the same day, with rather generic comments. Also note that the numbers after my 'user name' are auto-generated; I used my e-mail address, Amazon made a user name to avoid displaying my e-mail to the public.

Some other feedback they have received;

"NO Communication or Product Only Charge On Card. NO Response Ever. They Are Rip Off/Scam Artists. BUYER BEWARE"
"did not receive order!!!"
"didn't get the cd only the box. still wating for a response"
"poor customer service"
"package arrived much! later than announced"
"I got the shipment in a timely fashion but could not use it on my mac G4. I didn't see any mention of compatibility issues on the sail on software site. Now I've got an antique CD that I can't use."
"It doesnt work with windows XP! Dont Bother"
"never worked"
"still have not received. keep contating, still no item. very unhappy, will not buy from them again."
"answered some emails then heard nothing at all no product no nothing will never buy from them again"
"still have had a refund and they have received there game back" (Rating of 1; He meant 'still have not had a'?)
"Sale did not work out. I had to file a claim. Very nice people, just didn't send the right item, then stopped responding to emails."
"Shipping was totally overpriced! I paid $5.95 to have a game on cd rom shipped and the envelope arrived in a US mailer that had a total postage cost of $1.42! What a ripoff!!!"

Is your real name the name that is in the copyright notice at the bottom of your site?

[edit]
Damnit, it's in too many places to remove. Fine, that's it. I was going to tell you it was Jedebia Masters, ie, JedMasters, or my original name here, JEDMaster. That would have really freaked you out, wouldn't it? I mean, proving I wasn't an arrogant ******* all along (even though I really was). Truely world changing!

And terribly funny from this side of the joke.
[/edit]

Yeah, uh... First of all, if 5 is the best rating possible and 1 is the worst, how is 3 "put in place with malicious intent"? It's average. I have been reading their other feedback, and there are quite a few people who have been ripped off, then totally ignored.

I'm totally prepped and ready to have a nice, fiery email war with this Susan girl. In all honesty, I'm not in it for justice. I'm in it to piss off this woman, and to see how many emails it takes for them to start ignoring me.


(Hehe, someone gave a 1 out of 5 and the feedback was simply "I".)

I know that most of their ratings are good, but meh.
And about this buying good ratings thing: People could give a 5 out of 5, but then simply give extremely negative feedback, if they wanted. Get the discount, and tell them how you feel. Technically, it works!

Alright, imma go email this woman.



[EDIT] I'd like to add some evidence in Sail On's favour, for the sake of fairness:

(Refund Policy)
Returned items must be in original manufacturers sealed condition. Opened software cannot be returned due to individuals who copy software then send it back. Returns will only be refunded if the item is in original sealed condition as received.

For all those people whose items didn't work, or whatever, they could not discover that without opening the package. Sail On is totally within their rights to not refund a broken product, because it has been opened.

But then again, buyers don't receive used items in the manufacturer's package (not all the time, anyway.). Here's the topic of my first email!
[/EDIT]




Alright, check it out: Here's the letter I sent.

[LETTER]

Dear Sir or Madam

I had a question about your refund policy.

"Returned items must be in original manufacturers sealed condition. Opened software cannot be returned due to individuals who copy software then send it back. Returns will only be refunded if the item is in original sealed condition as received."

I know several buyers who have received 'pre-owned' products. I was just wondering how a buyer could return a used product, seeing as such a product does not always come in its original manufacturer's sealed condition.

Yours truly,
Curious Customer

[/LETTER]

Now, the waiting game begins...

Okay; for the sake of my own protection I must tell you not to e-mail this Susan person. Of course, I can't actually stop you. But I must make it clear that they will not be able to accuse me of encouraging harassment or anything, so I'm telling you now not too.

Don't worry, I won't mention you. The victim in question will be hereafter referred to as Bob.