I'll remain civil (since you can't be bothered to do so) and provide points of rebuttal.
As is inherent with any large organization, there are a few members within the heirarchial structure that are less than ideal candidates to hold the positions that they hold. But I can assure you that the entirety of our workforce does not subscribe to the sect that you so brashly cornered.
As a matter of fact,
if you did any research at all, you'd see that we don't use 3rd party contractors whatsoever. Quite the contrary, we are -- in a time of outsourcing -- inbording all of our jobs from technical support staff via telephone or internet to programmers who develop internally branded and proprietary (and Patented!) applications. A simple search online will yield the most recent bain of my existence as you'll see the technical community is quite abuzz with illegal releases of our MRI software (the team that I'm currently a developer for).
Don't write the Geek Squad off because you're a pompous, elitist, and arrogant technically minded person. We obviously do something right, as we have a very loyal customer base, and only an extremely MINUTE number of anual complaints or problems. And of that minute number, even less of them relate directly to the Geek Squad, and more to the incompetent Best Buy management and leadership who play a close role in running the Precinct located within their stores.
Truthfully, Geek Squad is a beacon of computer support for the average consumer. We have smart marketing which makes our Agents approachable and almost campy to make them amusing. Sorry you can't make any money in a mom-and-pop shop anymore. But you shouldn't be working on consumer's PCs anyways because you can't offer a real warranty or long-term support regardless. You don't have the capital.
And don't speak to me as though I'm a low-level grunt employee who still attends highschool and doesn't bathe. We have a minority in that demographic. However, I'm the Lead Technical Analyst and a Software Architect for the Geek Squad. I help develop the software that 15,000 Agents use throughout the entirety of this multi-billion dollar organization.
Show me something you've done recently Jon, that was so coveted by the technical community that it was stolen and distributed several thousand times over. Oh, that's right, you can't. Because you're not as technically savvy as we developers at the Geek Squad.
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1337Yectiwan
The OSC Empire
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